For a business whose inspiration arose from core values and an appreciation for one’s community learned by doing home repairs from house to house within the neighborhood, it’s no surprise that customer service is the utmost of priorities at FAZIO CONSTRUCTION.
While the predominant course of action for general contractors these days is to rely on a vast array of sub-contractors, the brothers Fazio have maintained what could definitely be considered the traditional general contractor model.
Thus, their stewardship and oversight of the entire process is probably the most essential ingredient of all.
The owner-operator leadership ensures that the high standards of quality and workmanship that have forged the company’s reputation are maintained throughout.
It’s one of the aspects that John feels most critical to their continued growth – that personal commitment to each and every client, to each and every project. “I think our greatest success is the fact that we really manage everything - from the office down to the field down to the laborers, the trucks, the equipment, we just make sure everything is spot-on, that everything is in working order.”
A casual survey of the portfolio of FAZIO CONSTRUCTION quickly reveals how much of the company’s work involves institutions with a similar dedication to service – schools, nursing homes, churches. “We really get a thrill when we’re working with the church, because we get to give back through the work,” says Gino.